Return and Exchange Policy
At CueStore.ca, your satisfaction is our top priority.
30 Day Money Back Guarantee
We offer a 30-day money back guarantee on all our products; cues must be un-chalked and in original condition.
No restocking fees, no hassles.
If you’re not happy with your purchase, contact us through Live chat, by email or by phone and we will give you easy-to-follow instructions to return the merchandise. Please note that customer is responsible for any shipping fees associated with returning products. CueStore.CA, at its sole discretion, may void this guarantee if there is evidence of abuse or mishandling.
We will refund 100% of the product purchase price; minus the shipping cost.
In the unlikely event that you receive a defective product, we will pay all shipping charges to retrieve and replace that item (CueStore.CA must be notified within 10 days of delivery).
Unfortunately, we can’t offer free returns or exchanges to customers outside Canada.
Please note: While we make every effort to ensure our products are shipped defect-free, please inspect and roll your cue prior to chalking it. All other products must be unused and in their original packaging to receive a full refund or credit.